Support

How do I pair with my partner?

One of you creates your couple in the app. You get a six-character invite code: share it with your partner, and they enter it when they set up their account. You can also send the invite by email from the app.

A couple has at most two members, and the code is the only way in. If you think someone else has your code, you can create a new one in the app, and the old one stops working.

How do I verify my email?

After you sign up, we email you a link. Tap Confirm my email in that email. The link works for 24 hours. If it has expired or you cannot find it, check your spam folder, then ask the app to send a new one.

I forgot my password. How do I reset it?

On the sign-in screen, choose Forgot password and enter your email. We will send you a reset link that works for one hour. Setting a new password signs you out on all your other devices, to keep your account safe.

How do I export my data?

In the app’s settings, choose Export your data to download your intimacy log as a CSV file. It includes your own side of each entry and your private notes, never your partner’s. If you would like a copy of anything else, such as your cycle logs, email us.

How do I delete my account?

In the app, go to Couple, then Danger zone, then Delete account, and confirm with your password. This is permanent.

If you are the last member of your couple, all of your couple’s data is deleted too. If your partner is still a member, your private notes and your side of every entry are deleted, and the shared log stays with them. The Privacy Policy has the details.

Can my partner read my private notes?

No. Private notes are visible only to you, whatever your settings, and they are not in your partner’s export. Your answers on each entry (your rating, moods and connection) are also private by default. Your partner sees them only if you turn on sharing in your privacy settings. Shared details of an entry, such as when and where, are visible to both of you.

Can I rely on the cycle and pregnancy features?

They are for general information. Cycle estimates are based on what you log and can be wrong, because cycles vary. Ourtide is not medical advice and not a form of contraception: never use it to prevent or plan a pregnancy. Talk to a clinician about anything that concerns you, and in an emergency contact your local emergency services.

The app isn't working. What can I do?

Check you are online and have the latest version from the App Store, then close and reopen the app. If you are still stuck, sign out and back in.

If that does not help, email us with your iPhone model, iOS version and what happened. Please do not include intimate details: we never need your content to help you.